Entries by Bizowie

What is Retail ERP? A Complete Guide to Enterprise Resource Planning for Retailers

November 26, 2025 in /by

The retail landscape has undergone a dramatic transformation over the past decade. What once required managing a single storefront and basic inventory spreadsheets now demands coordinating omnichannel sales, real-time inventory across multiple locations, complex fulfillment operations, and sophisticated demand forecasting. As retail operations grow more complex, the systems that once seemed adequate begin to crack […]

Customer Portal Strategy: What Self-Service Features Actually Reduce Support Calls

November 25, 2025 in /by

Your customer service team fields approximately 180 calls daily. Analysis reveals that roughly 60% of these calls ask questions customers could answer themselves with access to the right information—”Where’s my order?” “What’s my account balance?” “What did I pay for this product last time?” “Can you send me a copy of invoice #45321?” Each call […]

Hiring for an ERP-First Operation: What Skills Matter in Modern Distribution

November 25, 2025 in /by

Your warehouse manager is interviewing candidates to fill an open picker position. One candidate has 15 years of warehouse experience across multiple distribution companies, impressive forklift certifications, and excellent references praising his work ethic and reliability. He’s clearly the strongest traditional warehouse worker in the candidate pool. But when asked about technology comfort and system […]

The ERP Power User Career Path: Developing Internal Experts Who Drive Value

November 25, 2025 in , /by

Your warehouse manager discovers a system feature that could save 20 minutes daily in order processing workflows. But she doesn’t know how to configure it, isn’t sure if it would interfere with other processes, and doesn’t want to risk breaking something that’s currently working. The idea sits in an email somewhere, never implemented, representing thousands […]

Remote Work in Distribution: How Cloud ERP Enables Distributed Teams

November 25, 2025 in /by

Your customer service manager sends an urgent email at 7 PM: a major customer needs to modify tomorrow’s shipment, but the required pricing approval can only be granted by a manager who left the office at 5 PM. In your on-premise ERP environment, that approval must happen from the office terminal. The order modification waits […]

Cross-Training Your Team: Why ERP Makes Multi-Skilled Employees Possible

November 25, 2025 in /by

Your warehouse supervisor calls in sick on Monday morning—the same morning a major customer needs an emergency shipment processed. Your warehouse team knows how to pick and pack orders, but they’ve never processed inventory receipts or managed cycle counts. Those tasks were always your supervisor’s responsibility. The receiving scheduled for today simply doesn’t happen because […]

Import Compliance and Customs Documentation: Avoiding Costly Penalties

November 25, 2025 in /by

The certified letter from Customs and Border Protection arrives on a Wednesday afternoon. Your company has been selected for a focused assessment—a comprehensive audit of your import compliance practices spanning the past three years. CBP is requesting detailed documentation for hundreds of import entries including classification justifications, value determinations, country of origin substantiation, and duty […]

FSMA Compliance for Food Distributors: How ERP Automates Traceability Requirements

November 25, 2025 in /by

The FDA inspector’s email arrives on Monday morning requesting complete traceability records for a specific lot of romaine lettuce distributed three weeks ago. You have 24 hours to provide comprehensive documentation showing where that lot originated, when it arrived at your facility, how it was stored, which customers received it, when it was delivered, and […]