It’s 4:15 PM on a Friday. A customer calls asking why their order hasn’t shipped. Your customer service rep checks the order management system—it shows the order released to the warehouse yesterday. She checks the warehouse management system—it shows the order still pending because inventory isn’t available. She checks the ERP—it shows 47 units on […]
Your purchasing manager has been with the company for twenty-three years. She knows the business cold—which customers order what, when the seasonal bumps hit, which vendors take forever to ship. When she places replenishment orders, she glances at the numbers but mostly relies on experience. And honestly, she’s usually right. Until she isn’t. Last spring, […]
The order comes in at 2:47 PM. Your customer needs a specialized motor that you don’t stock, but your primary vendor has it in their warehouse three states away. Rather than buying it, receiving it, and shipping it back out, you tell your vendor to ship directly to the customer. Simple, efficient, and profitable—at least […]
Your sales rep just closed a deal. The customer needs a product you don’t normally stock, but you can get it from your vendor in a week. Easy enough—until it isn’t. Three weeks later, the customer is calling daily asking where their order is. Your purchasing team swears the PO went out. The vendor says […]
The demo looked perfect. The sales team showed how the ERP handled orders, tracked inventory, managed purchasing, and generated reports. The reference customers spoke glowingly about their implementations. The ROI projections were compelling. So you signed the contract, spent eighteen months implementing, and now you’re discovering what generic ERP vendors don’t mention: the system wasn’t […]
It’s the first week of your peak season. Order volumes have tripled. The warehouse is running double shifts. Every delivery truck is on the road. Your biggest customers are placing their largest orders of the year. And you have almost no idea what’s actually happening. Your ERP dashboard shows yesterday’s numbers—which feel like ancient history […]
Your warehouse supervisor just spent forty-five minutes tracking down a discrepancy. The system showed 200 units of a popular item in bin location A-15-3. The picker found 47 units. Somewhere between receiving, putaway, and this morning’s pick ticket, 153 units vanished from reality while remaining perfectly visible in your ERP. This isn’t theft. It’s not […]
Your biggest customer just called. Their order—the one you promised would arrive this morning—hasn’t shown up. You check the shipping system: the order shipped on time, tracking shows delivery attempted, but there’s a note about an address issue. The warehouse shipped to an old address that was never updated after the customer moved their receiving […]
You just signed your biggest customer of the year—a regional chain that will represent 12% of annual revenue. The sales team is celebrating. Finance is projecting next quarter’s numbers. And your operations director is quietly calculating how many additional headcount approvals she’ll need to request because this account will overwhelm current capacity. Three months later, […]
It’s 9:47 AM on a Tuesday. Your warehouse manager bursts into your office because a key customer’s order can’t ship—half the items show available in the system but can’t be located on the floor. Your purchasing manager needs immediate approval for expedited freight on a supplier shipment that’s running late. Customer service is fielding calls […]
(888) 635-2517
2545 Railroad St., Suite 301
Pittsburgh, PA 15222
info@bizowie.com