ERP for High-Return eCommerce: Managing Reverse Logistics Without Margin Erosion
In fashion, footwear, home goods, and beauty categories, return rates averaging 25-40% aren’t operational anomalies—they’re market realities driven by customer expectations around try-before-you-buy shopping experiences, fit uncertainty that online purchasing creates, and liberal return policies that competitive pressure demands. While these high return rates enable the customer experience that drives eCommerce conversion, they create profound […]
