Case Study – Cleveland Electric Labs (Manufacturing – Industrial)

Cleveland Electric Labs is an industry leader in the design, development and manufacture of temperature measurement and fiber optic sensing systems.

CEL’s precision sensing technologies drive process controls for customers in a wide variety of industries, from metals to plastics, aerospace, security, and beyond. Thanks to constant research and development, an ISO 9001 certified operation, and a dedicated team of skilled engineers, CEL has been hailed as an innovator since its inception in 1920.

As CEL continued to grow, they faced limitations of an outdated ERP system that was adopted in 2008. This existing system had not been improved or upgraded by the vendor since its installation. Special software was necessary to ensure its compatibility with the latest versions of Windows, and limited access to business data and sluggish reporting slowed business decisions.

Looking to quickly address these challenges, CEL management turned to Bizowie to provide a solution that would support their business as it grew. Bizowie’s project management team worked closely with CEL’s staff to learn about their processes and procedures, then provided a full implementation of Bizowie ERP to meet CEL’s unique needs – from financial accounting to order processing, purchasing, engineering document management, and even printing of customized documents and forms.

Using Bizowie, CEL gained rapid access to the information necessary to drive day-to-day business decisions. Through Bizowie’s cloud-based platform, upgrades and improvements are delivered daily to keep CEL on the cutting edge, and data is always in sync between facilities in Ohio and Arizona. And backups and security updates occur automatically, facilitated by Bizowie’s skilled software engineering team.

“From our first contact all the way through to our implementation, Bizowie has been a first class organization to work with”, said Alan Seymour, CEL’s President. “They quickly relieved our initial fears of transitioning from an older system to their updated, more user friendly platform. We were able to transfer our old data in a smooth manner. Bizowie has been very attentive to our needs since our go-live date and has been working closely with us ever since. We strongly recommend the Bizowie software program.”

Through Bizowie’s speedy reporting framework, intuitive user interface, and flexible customization layer, Cleveland Electric Labs can focus on what they do best: developing, manufacturing and delivering high-quality sensing products.